TIME TO (REALLY) GET TO KNOW EACH OTHER...
We’ve collated everything you’d ever need to know about us. We’re here to help you with any queries (big, small or silly).

General Questions
How is TAXIBOX different from traditional storage?
A TAXIBOX is storage, reimagined—no truck rentals, no double-handling, no stress. We bring the storage unit (your very own TAXIBOX) to you, so you can pack at your own pace. Once done, we store it securely or move it where you need. Unlike traditional storage, you don’t have to leave home or unpack everything twice. Simple, secure, and seriously easy.
How does TAXIBOX work for a direct move?
TAXIBOX is perfect for moves without any storage needed. We’ll drop off your TAXIBOX, give you time to pack everything properly (hours, days, or even weeks—it’s up to you!), pick it up and deliver it straight to your new place. You’ll only pay for the delivery service rather than ongoing storage costs. It’s moving, simplified!
How does the whole TAXIBOX process actually work?
Think of it like storage that comes to you:
1️⃣ We deliver a TAXIBOX to your place—no need to hire a truck.
2️⃣ You pack it up at your own pace (or we can help).
3️⃣ We store it securely at our facility, or move it to your new home.
4️⃣ Need your stuff back? Just let us know, and we’ll redeliver it to you!
What is the difference between Mobile Storage and On-site Storage?
Mobile Storage is perfect when you need flexibility—we bring the TAXIBOX to you, you pack it, and we store it securely at our facility until you need it back. On-site Storage, on the other hand, means your TAXIBOX stays at your place for as long as you need, giving you 24/7 access to your stuff right on your property.
How quickly can a TAXIBOX be delivered to me?
We offer next-day delivery in most metro areas! Need it even sooner? Give us a call—we’ll always do our best to fast-track it for you.
Where can I use TAXIBOX? Do you service my area?
We’re all over Australia, with service in Melbourne, Sydney, Brisbane, Gold Coast, Adelaide, Perth and some nearby regions. If you’re in or near these metro areas, we’ve got you covered! If you’re unsure, just punch in your postcode on our website, or give us a call—we’ll do our best to make it happen.
How secure and weatherproof is a TAXIBOX?
Our Mobile Storage units are built from a breathable wood composite and dressed in a heavy-duty raincoat. This makes them stable during transit and safe from wild weather without trapping moisture on the inside.
Our On-site Storage are built from solid steel, for maximum protection while your items are being stored at your place.
Still need an extra layer of security? No worries. TAXIBOX’s Protect+ provides cover for your valuables, whether in storage or during transit, giving you extra peace of mind.
How many TAXIBOXES do I need?
Each TAXIBOX fits around 1–1.5 rooms’ worth of stuff (2.4m deep × 1.5m wide × 2.2m high). Need more space? Just order an extra TAXIBOX—if you don’t use it, you don’t pay! Not sure how much you need? Try our 3D Storage Calculator to plan it out.
Booking & Pricing
How much does a TAXIBOX cost?
The cost of your TAXIBOX depends on a few things:
✅ How many TAXIBOXES you need
✅ How long you need them for
✅ Whether you’re storing, moving, or keeping it at home
✅ Your location
We keep pricing upfront, flexible and transparent, so you only pay for what you need. Get an instant quote, compare all our storage options or give us a buzz!
What’s the easiest way to book a TAXIBOX?
Super easy! You can book online in just a few clicks or call our friendly team if you’d rather chat. We’ll help you figure out how many TAXIBOXES you need and schedule your delivery at a time that suits you.
Are there any extra fees I should know about?
No sneaky surprises here! We’re upfront and transparent about costs, and extra fees only apply for last-minute changes that create extra work for our team—like rescheduling after we’ve loaded your TAXIBOX, a failed delivery, or a missed access appointment. We get that plans change, and we’ll always let you know first—because good storage should be simple and stress-free.
Do you offer any discounts?
You betcha’! The longer you store, the sweeter the deal. And between us… if you hunt around our website, you might just stumble upon some special promos (we like to keep things interesting!). Pro tip: Booking on our quieter days can score you cheaper delivery rates too. More storage, more savings, more smiles. Win-win-win!
Delivery & Pickup
How quickly can a TAXIBOX be delivered to me?
We offer next-day delivery in most metro areas! pending availability. Need it even sooner? Give us a call—we’ll always do our best to fast-track it for you. The more notice you give, the better your chances for your perfect delivery spot.
Do I have to be home when my TAXIBOX is delivered?
Nope! If we have clear access, we can drop it off while you’re out. Just let us know where you’d like it placed, and we’ll take care of the rest. If there are any tricky access issues, a quick call beforehand can help us sort it out.
Where can TAXIBOXES be placed?
As long as there’s 2.3m of clearance, we can drop your TAXIBOX pretty much anywhere! If a car fits, a TAXIBOX fits—think driveways, front yards, time-limited parking, and access areas. Most of our customers get their TAXIBOX delivered to their property, but we can normally also leave TAXIBOX’s on the street
Need the nitty-gritty on placement, permits, or restrictions? We’ve got you covered—here’s everything you need to know.
How long can I keep my TAXIBOX?
For as long as you need! Whether you need it for a few weeks, months, or even years, we’ve got flexible rental options to fit your timeline.
Can I pick my TAXIBOX up myself?
Yes! With Fetch by TAXIBOX, you can borrow our truck (normal licence required) for free for up to 4 hours and skip the delivery fee altogether. This is currently available in Melbourne, Sydney, and Brisbane only.
It’s perfect when our delivery schedule is full or if you’d rather move on your own timeline. Simply book online, pick up the truck from our facility, load your TAXIBOX, and you’re good to go—DIY storage, the TAXIBOX way.
Packing & Storage
What can I store inside a TAXIBOX? Are there any restrictions?
You can store almost anything in your TAXIBOX—furniture, household goods, business stock, seasonal gear, and more. The only things we can’t store are:
🚫 Flammable or hazardous goods (batteries, chemicals, fuels, explosives)
🚫 Firearms, munitions, or anything illegal
🚫 Toxic, polluted, or contaminated items
🚫 Expandable plastics (like foam mattresses)
🚫 Living plants or animals (as much as we’d love TAXIPETS 🐶)
🚫 Food, liquids, or perishables (unless you’re using a Cool Room!)
If you’re unsure about something, just ask—we’re happy to help.
Do you provide packing materials to help protect my stuff?
Yep! Our Box Shop’s got boxes, bubble wrap, tape, furniture blankets, and more to keep your things safe and snug. You can order packing supplies online, and we’ll deliver them along with your TAXIBOX.
Want to get a head start on packing? We can deliver supplies separately even if you haven’t booked a TAXIBOX yet—just order what you need and we’ll bring them right to your door.
How should I prepare for my TAXIBOX arrival?
Made a date with your TAXIBOX? Why not prepare ahead while you wait.
- Declutter before delivery to avoid storing items you don’t need.
- Use quality packing materials (boxes, bubble wrap, moving blankets) to protect your belongings— our Box Shop can deliver these ahead of time.
- Create an inventory list, pack similar items together, and label boxes clearly on all sides.
- For large items, disassemble where possible and protect metal items from rust.
More tips? Check out our mobile storage guide for the full lowdown.
Can I access my TAXIBOX while it’s in storage?
Absolutely! You can access your TAXIBOX 6 days a week: 8am – 5:30pm Monday to Friday or 8am – 2pm on Saturdays (AEST). We’re closed on Sundays & public holidays.
Absolutely! You can access your TAXIBOX 6 days a week: 8am – 5:30pm Monday to Friday or 8am – 2pm on Saturdays (AEST). We’re closed on Sundays & public holidays. Plus, if you like, we can even bring your TAXIBOX to you to access at your place for a nominal delivery fee which covers our costs. Easy. You can schedule your access requests by signing in to our customer portal.
Re-delivery
How do I get my stuff back when I’m ready?
Easy, simply log into our customer portal and let us know when and where you want your TAXIBOX redelivered, and we’ll bring it to your doorstep. Whether it’s next week or next year, we’re ready when you are.
What happens if I move interstate?
Don’t sweat it! Our nationwide network means your TAXIBOX can move when you do. We’ll transport your packed TAXIBOX directly to your new address in Sydney, Melbourne, Brisbane, Perth, Adelaide, or Gold Coast—no unloading and reloading required. Just tell us where and when, and we’ll handle the entire journey, making your interstate move stress-free and seriously seamless. Move yourself, not your stuff!
Moving
How long does an interstate move with TAXIBOX take?
We typically recommend allowing up to 14 days for your TAXIBOX to move from end to end, however this may be shorter or longer depending on your origin and destination locations.
Do you deliver to rural or regional areas?
We sure do! Our regional coverage is rapidly expanding. The quickest way to find out if you’re inside our delivery zone is to input your postcode as part of an instant quote or give us a quick call.
Can I still book my move if I don’t know my new address yet?
Absolutely! If you’re not quite ready to move into your new place just yet, we’ll store your TAXIBOX at one of our facilities until you’ve secured your new address and are ready to arrange re-delivery of your TAXIBOX.
Can TAXIBOX help me move overseas?
Great question. TAXIBOX now offers international moving services across the globe. All done for a fixed price, working with the world’s most trusted network of partners. Moving to the UK, the US, New Zealand and beyond? Get an instant quote here.
Cancellation & Support
Can I cancel or reschedule my booking if my plans change?
Life happens—we get it! You can reschedule or cancel with notice. Just get in touch with our team as early as possible, and we’ll do our best to sort it out for you.
Is my reservation fee refundable if I cancel?
We will happily refund your reservation fee, provided you notify us of your decision to cancel more than 7 days before your TAXIBOX was due to be delivered. Here’s our full cancellation policy.
I need help—how can I get in touch?
We’re here for you! Reach out to us anytime:
Call us: 1300 87 60 87
Email us: [email protected]
Visit us: www.taxibox.com.au
Chat with us: Right here. See that “Text us” button on your bottom right? Click for real chats with real humans.