I met Frank today who dropped off my Taxibox, he was so helpful, friendly and professional. He's outstanding customer service is an asset to Taxibox, meeting Frank has made my day better.
It s very easy and smooth. The drivers were accommodating and really helpful when required. The customer service was helpful with great communication. Highly recommended!
Hi Taxibox team,
My partner and I have just moved from Brisbane to Melbourne and your customer service team was just fantastic.
We had a few complicated things to manoeuvre like needing 3 boxes but only having one parking space available and your team was on the ball to get us the exact solution we needed. Everyone I spoke to was so kind and knowledgable. We did have a few hiccups like delayed movers resulting in a delayed pickup but the team were always on hand to sort things out. My advice to people using taxibox is always to have a plan if the movers are late/cancel as these things do happen! Thank you so much to the team including but not limited to Elsa N and Sam B :) so good to see a company investing in their customer service team!
